Tuesday, June 22, 2010

Raising HCAHPS Results > Responsiveness of Nursing Services

Many hospitals are struggling to raise HCAHPS results using a variety of action plans with varying results. Leading hospitals have a full action plan including experts in each area of concern on the survey. Keep watching while I blog a series on the components of an HCAHPS improvement strategy. The following issue is a critical component to any HCAHPS improvement strategy.

Issue #1: Responsiveness of Nursing Services: How can nursing provide any more bedside care than they already provide? Many hospitals have formed entire departments around comfort rounding to patients and their families in order to minimize interruptions to the clinical team, while serving to expedite communication to nursing or physician staff for priority situations. The most progressive organizations recognize the need to outsource customer service so that staff can focus on the clinical needs of patients.

Check out http://www.errandsolutions.com/site/patient.htm for ideas on how Errand Solutions helps leading healthcare organizations.

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