Many hospitals are struggling to raise HCAHPS results using a variety of action plans with varying results. Leading hospitals have a full action plan including experts in each area of concern on the survey. Keep watching while I blog a series on the components of an HCAHPS improvement strategy. The following issue is a critical component to any HCAHPS improvement strategy.
Issue #2: Discharge Information provided: It seems that no matter how many times you tell a recovering patient, they may not comprehend their discharge instructions. You write it down and both doctor and discharge nurse review it verbally. Leading hospitals enhance the message so that unmistakably, the patient locks on their discharge instructions. The most progressive have outsourced the discharge process to revolutionize the transport process into a helpful “fond farewell” experience. Some hospitals even provide amenities to smooth the transition to home to continue the healing.
What makes Errand Solutions’ approach to the discharge process different? Our professionally trained customer service team provides your patients and their guests with a 5-star hotel experience. Our friendly concierge greet your patient at their bedside by name, ask how we can help them plan for their trip home, and what home needs your patient may have to recover from their stay. Our transport time is filled with dialogue where we detect any uncertainty about their discharge information, so we can call up to the floor for nursing to address any issues even before the patient leaves your front door. We make a stop at our discharge lounge where patients experience our hospitality with transportation, prescription orders, grocery or other home service needs. Patients experience our Fond Farewell, and make no mistake remembering the care they received at discharge when they respond to any survey.
Check out http://www.errandsolutions.com/site/patient.htm for ideas on how Errand Solutions helps leading healthcare organizations.
No comments:
Post a Comment