Who says that kind words can't heal?

Take a look at how phone outreach for cancer patients improves their condition - FiercePracticeManagement: http://bit.ly/9SVAAS via @addthis

Consider this: you feel miserable. You're in your second round of chemo, and you're trying to be brave for your family. You want to keep up with your contributions at home, but simply don't have the strength... and you're tired of looking at the pile of dishes mounting in the sink.

Now imagine you could call your treatment center's patient services hotline. Not only can you get help for your clinical issues, but an agent from Errand Solutions is ready to help you with any non-clinical issues. Need housecleaning or gardening help and want to ensure that they're reputable? Errand Solutions eases your concern with our Service Excellence Guaranty.

When nagging worries are resolved, it does have an affect on pain management; check out the study in the article link, above.

How does Errand Solutions help nurses with Guided Care?

Take a look at how Guided Care & boosts satisfaction with patient/family communications: http://bit.ly/bo69HH via @addthis

Now, imagine how a nurse with caseload of 50-60 chronically ill older patients. Who does the nurse turn to for non-clinical needs voiced by the patient? Should the nurse ever say 'but that's not my role' to requests for non-clinical home services? That's where Errand Solutions steps in: we never say 'no' and always find a way to help the patient and their caregivers.

Synchronization between Errand Solutions' agents and nursing is the key of success with the Errand Solutions Caring Call program. Our phone agents ensure that all clinical issues are immediately directed to nursing while all non-clinical issues are referred to Errand Solutions.

Errand Solutions maintains all non-clinical case history for easy reference to reminders, patient preferences, and payment information to keep things as effortless as possible for patients.

We help put patients and their caregivers more at-ease by taking care of the issues patients can control around the house. Happy patients and caregivers served by happy nurses is the Errand Solutions Experience.

Raising HCAHPS Results > Recommending Hospital to Friends and Family

Many hospitals are struggling to raise HCAHPS results using a variety of action plans with varying results. Leading hospitals have a full action plan including experts in each area of concern on the survey. Keep watching while I blog a series on the components of an HCAHPS improvement strategy. The following issue is a critical component to any HCAHPS improvement strategy.

Issue #6, Willingness to Recommend Hospital: our program at St. John Providence – Ascension has shown a dramatic increase in Net Promoter / Top Box results. How could that be at an inner-city Detroit facility? What’s our secret? Our focus on the patient and their guests with our experience in exemplary customer service. When we support the patient, guest, and even the clinical team with their needs, we ease the tension in the hospital.

Check out http://www.errandsolutions.com/site/patient.htm for ideas on how Errand Solutions helps leading healthcare organizations.

Raising HCAHPS Results > Quiet at Night

Many hospitals are struggling to raise HCAHPS results using a variety of action plans with varying results. Leading hospitals have a full action plan including experts in each area of concern on the survey. Keep watching while I blog a series on the components of an HCAHPS improvement strategy. The following issue is a critical component to any HCAHPS improvement strategy.

Issue #5, Quiet at Night: Ever need to just get some shut-eye? Now imagine getting poked, prodded, and continually disturbed by a new roomate all night long. Errand Solutions provides amenities such as earplugs, iPod earphones, and DVD player rentals to help patients experience peace at all times of the day and night.

Check out http://www.errandsolutions.com/site/patient.htm for ideas on how Errand Solutions helps leading healthcare organizations.