With the passage of the Healthcare bill, hospitals must rethink the favorable and unfavorable effects of 32 million new paying customers. Although this Tribune article paints a happy tale for competition and rightsizing the hospital payer mix, Illinois nonprofit hospitals will struggle in other ways.
http://www.chicagotribune.com/health/sc-biz-0323-health-reform-windfall-20100322,0,2451275.story
More insured patients only exacerbate a nonprofit hospital's charitable services reporting problem. Last week, the IL Supreme Court ruled against Provena since it was determined that Provena's level of charitable writeoff was inconsistent with the Court's opinion of how much is enough.
Errand Solutions serves a variety of nonprofit hospitals in IL as well as for profit in 11 states. Errand Solutions helps all hospitals in several ways:
- Tracking every single non-clinical customer service interaction for all patients. Hospitals use this detail from our monthly dashboard reports to quantify a variety of charitable giving, from transportation to equipment, to home services DBD groceries.
- Attracting high-gain patients who can choose where to receive their care. The most profitable patients also have a high expectation for customer service. Errand Solutions is a recognized expert in providing outstanding customer service in the healthcare setting.
- Accolades. Increased competition among hospitals will stress traditional attempts at providing a distinctive environment for wellness. Errand Solutions patient services modules address every step of the patient's Lifecycle interactions throughout the service-stream during their stay. Errand Solutions begins our hospital engagements with a Patient Lifecycle Assessment (PLA). The PLA provides an objective, experienced, patient-centered quantitative report of customer-service improvement opportunities. Recommendations are qualified and rank-ordered to address immediate points of improvement to provide a jump-start to the hospital's top box and net promoter scores.
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