Raising HCAHPS Results > Recommending Hospital to Friends and Family

Many hospitals are struggling to raise HCAHPS results using a variety of action plans with varying results. Leading hospitals have a full action plan including experts in each area of concern on the survey. Keep watching while I blog a series on the components of an HCAHPS improvement strategy. The following issue is a critical component to any HCAHPS improvement strategy.

Issue #6, Willingness to Recommend Hospital: our program at St. John Providence – Ascension has shown a dramatic increase in Net Promoter / Top Box results. How could that be at an inner-city Detroit facility? What’s our secret? Our focus on the patient and their guests with our experience in exemplary customer service. When we support the patient, guest, and even the clinical team with their needs, we ease the tension in the hospital.

Check out http://www.errandsolutions.com/site/patient.htm for ideas on how Errand Solutions helps leading healthcare organizations.