Department of Emergency Medicine, St. John Hospital and Medical Centers said about Errand Solutions:
"This partnership has driven efficiency and patient satisfaction to incredible results."
See his entire article about how St. John Hospital in urban Detroit exceeded targets for efficiency, volume and patient satisfaction.
Errand Solutions helped St. John Hospital earn excellent patient satisfaction scores at a NPS of 80% (net promoter score) while at the same time serving the highest ED volume. The NPS for the Errand Solutions team (referred to as Guest Relations Associates) exceeded 95% during the same periods.
